Terms and conditions

Last updated: June 14, 2026

1. Agreement to these Terms

These Terms and Conditions ("Terms") are a binding agreement between you ("you", "your", "Client") and GetVectorLogic ("we", "us", "our"). They govern your access to and use of our website and our lead-response, booking, reputation, and customer-retention software and related services (the "Service").

By creating an account, clicking to accept, or using the Service, you agree to these Terms and to our Privacy Policy. If you are accepting on behalf of a company, you represent that you are authorised to bind it. If you do not agree, do not use the Service.

2. The Service

GetVectorLogic provides a software platform that helps local service businesses capture and respond to leads, qualify and book appointments, reduce no-shows, request and reply to reviews, generate referrals, and re-engage past customers — primarily through automated text message (SMS), web chat, and email. The Service does not include AI voice calling. Features may include:

Lead capture and instant response: lead capture from inbound calls, website forms, and web chat; instant SMS reply to new leads; and automatic missed-call text-back.

Qualify and book: an AI assistant that qualifies leads by text/chat and books them into the calendar (text-based, no voice); abandoned-booking recovery; and estimate/quote follow-up.

Appointments and no-shows: automated reminders; confirm-by-reply; self-service reschedule links; and no-show recovery.

Reviews and referrals: generalized, compliant review requests to customers (no gating); automated AI replies to reviews; and referral requests after a positive review.

Retention: evergreen, date-triggered service-interval and recall reminders.

Reporting: a white-labeled per-client results dashboard and a weekly results summary by text.

We may add, change, or remove features over time. The Service is provided for business use only and is not intended for consumers.

3. Eligibility and accounts

You must be at least 18 and able to form a binding contract. You are responsible for the accuracy of your account information, for keeping your credentials secure, and for all activity under your account. Notify us promptly of any unauthorised use.

4. Fees and billing

Fees. The Service is offered on a subscription basis, plus a one-time setup fee where applicable, and usage-based charges for metered usage such as messages sent and received. The specific fees that apply to you are quoted to you directly and confirmed in your order or at sign-up; they are not published here. By subscribing, you agree to the fees presented to you at that time.

Authorisation and renewal. You authorise us (and our payment processor) to charge your payment method for all fees, including recurring subscription fees and usage charges. Subscriptions renew automatically each billing cycle until cancelled.

Usage charges. Usage-based charges are billed as incurred or in arrears.

Taxes. Fees are exclusive of taxes (including sales tax) unless stated; you are responsible for applicable taxes other than taxes on our income.

Late or failed payment. If payment fails, we may suspend or terminate the Service and may charge interest or fees to the extent permitted by law.

Price changes. We may change pricing on notice; changes apply from your next billing cycle.

5. Setup fee, refunds, and cancellation

The one-time setup fee is non-refundable. Once paid, the setup fee will not be refunded under any circumstances, including if you cancel, downgrade, or stop using the Service, except where a refund is required by applicable law.

Cancellation. You may cancel at any time through your account or by contacting [email protected]. Cancellation takes effect at the end of the current billing cycle.

No partial refunds. Except where required by law, fees already paid (including the setup fee and any usage charges incurred) are non-refundable, and cancelling does not entitle you to a refund for the remainder of a paid period.

Trials/promotions. Any free trial or promotional terms are as described at sign-up and convert to a paid subscription unless cancelled before the trial ends.

Statutory rights. Nothing here removes any non-waivable refund or cancellation rights you may have under applicable consumer law.

6. Acceptable Use Policy

You agree not to use the Service to: violate any law or third-party right; send unlawful, deceptive, harassing, or unsolicited communications; transmit malware; infringe intellectual property; misuse personal data; reverse engineer or resell the Service except as expressly permitted; or interfere with the Service's operation or security. We may suspend or terminate access for violations.

7. Reviews, feedback, and FTC compliance (important)

The Service includes features that request reviews from your customers and reply to reviews on your behalf. Online reviews are heavily regulated. You are solely responsible for how you use these features, and you agree to the following as a condition of using the Service:

(a) Generalized solicitation only. Review requests will be sent to your customers on a generalized basis, without selecting, filtering, or limiting who receives a public-review invitation based on their anticipated or expressed sentiment. You will not engage in "review gating."

(b) Equal access to public reviews. Every customer who receives a review request retains a clear and equally accessible means to post a public review on third-party platforms (such as Google), regardless of any rating, score, or feedback they provide privately. Any optional internal feedback step is supplemental and must never operate to suppress, discourage, delay, condition, or prevent a customer from posting a public review.

(c) No conditioned incentives. You will not offer or provide money, discounts, gifts, or any other incentive that is conditioned (expressly or implicitly) on a customer writing a review or expressing a particular sentiment.

(d) No fake or misrepresentative reviews. You will not create, buy, sell, solicit, or disseminate reviews or testimonials that are fake, false, AI-fabricated, written by people without genuine experience of your business, or that misrepresent the reviewer's experience or relationship to you. Reviews by insiders (owners, managers, employees, agents, or their relatives) must clearly and conspicuously disclose that relationship. Automated review replies you send must be truthful and not misleading.

(e) Platform rules. You will comply with the content and review policies of every platform you use, including Google's review policies.

(f) Legal compliance. You will comply with all applicable laws governing reviews and advertising, including in the United States the FTC Act (Section 5) and the FTC Rule on the Use of Consumer Reviews and Testimonials (16 C.F.R. Part 465), and equivalent consumer-protection and advertising rules in the UK and EU.

The Service is designed to support compliant, generalized review solicitation and does not provide sentiment-based gating functionality. You — not us — are responsible for your review practices and for any content sent through your account. You agree to indemnify us for claims arising from your breach of this Section 7 (see Section 14).

8. Communications compliance (SMS, web chat, and email)

If you use the Service to send messages to your customers, you are the sender and controller of those communications, and you represent and warrant that you will:

Obtain and maintain all legally required consent before contacting any recipient, including prior express written consent for marketing texts where required (e.g. under the US Telephone Consumer Protection Act (TCPA) and CTIA messaging principles, and under UK/EU rules including PECR and the GDPR);

Comply with US CAN-SPAM and equivalent email rules, including accurate sender information, a valid physical postal address, and a working unsubscribe mechanism in marketing emails;

Honour opt-out (STOP) and do-not-contact requests promptly;

Respect quiet hours, frequency limits, and do-not-call registries; and

Not send prohibited content as defined by carriers and platforms.

We provide tools to capture consent and process opt-outs, but compliance for communications you initiate is your responsibility, and you agree to indemnify us for claims arising from your communications.

9. Your content and data; data processing

Your content. You retain ownership of the data and content you submit ("Client Content"). You grant us a worldwide, non-exclusive licence to host, process, and use Client Content solely to provide and improve the Service and as permitted by the Privacy Policy.

Your responsibility. You represent that you have all rights and consents needed to provide Client Content (including your customers' personal data) to us and to have it processed through the Service.

Data processing roles. For personal data of your customers that you route through the Service, you are the controller and we act as your processor / service provider, processing it on your instructions. For the UK/EEA, our Data Processing Addendum ("DPA") applies and is incorporated by reference where applicable. We will not sell your customers' personal data or use it for our own marketing.

10. Intellectual property

We and our licensors own all rights in the Service, including software, designs, text, graphics, and trademarks. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Service during your subscription for your internal business purposes. You may not copy, modify, distribute, sell, sublicense, or create derivative works from the Service except as expressly allowed. Any feedback you give us about the Service may be used by us without restriction.

11. Third-party services

The Service relies on and integrates with third-party providers (for example, the underlying software platform, messaging and email providers, payment processors, and review platforms). Your use of those services may be subject to their terms, and we are not responsible for third-party services, their availability, or their acts and omissions.

12. Disclaimers

The Service is provided "as is" and "as available." To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure, that any particular lead volume, booking rate, review volume, rating, ranking, or business result will be achieved, or that the Service will meet every legal requirement applicable to your specific business. You are responsible for your own legal compliance.

13. Limitation of liability

To the fullest extent permitted by law: (a) neither party is liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, data, or goodwill; and (b) our total aggregate liability arising out of or relating to the Service or these Terms will not exceed the amounts you paid us for the Service in the 3 months before the event giving rise to the claim. Nothing in these Terms limits liability that cannot be limited by law (for example, for death or personal injury caused by negligence or fraud).

14. Indemnification

You agree to defend, indemnify, and hold harmless GetVectorLogic, its officers, and agents from any claims, damages, losses, and reasonable legal fees arising from: your use of the Service; your Client Content; your review and communication practices (Sections 7 and 8); your violation of these Terms or any law; or your infringement of any third-party right.

15. Term, suspension, and termination

These Terms apply while you use the Service. We may suspend or terminate your access immediately for breach (including breach of Sections 6, 7, or 8), non-payment, legal risk, or harm to the Service or others. You may terminate by cancelling per Section 5. On termination, your licence ends and we may delete or return Client Content as described in the Privacy Policy and any DPA. Sections that by their nature should survive (including 5, 7, 9, 10, 12, 13, 14, 18) survive termination.

16. Changes to the Service and these Terms

We may modify the Service or these Terms. For material changes to these Terms, we will provide notice (for example, by email or in-app) before they take effect. Your continued use after the effective date constitutes acceptance. If you do not agree, stop using the Service and cancel.

17. Force majeure

We are not liable for any delay or failure caused by events beyond our reasonable control, including outages of third-party providers, internet or telecom failures, acts of government, or natural events.

18. Governing law and disputes

These Terms are governed by and construed in accordance with the laws of the State of Wyoming, United States, without regard to its conflict-of-law rules. You agree that the state and federal courts located in the State of Wyoming have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Service, and you consent to personal jurisdiction and venue in those courts. This does not deprive a consumer of the protection of mandatory laws of their country of residence.

Before bringing a formal claim, the parties agree to attempt to resolve the dispute informally by contacting [email protected].

19. General

Entire agreement. These Terms, the Privacy Policy, any DPA, and your order form are the entire agreement between us and supersede prior agreements on this subject.

Severability. If any provision is unenforceable, the rest remains in effect.

No waiver. Failure to enforce a provision is not a waiver.

Assignment. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.

Notices. We may give notice by email or through the Service; legal notices to us go to [email protected].

Relationship. The parties are independent contractors; nothing creates a partnership, agency, or joint venture.

20. Contact

GetVectorLogic [email protected]